SHIPPING

$10 CDN FLAT SHIPPING ON ALL DESIGN ORDERS TO CANADA AND THE US

Good things take time… all my pieces are made in small batches or individually on demand so the footprint is kept to a minimum. Sorry, no rush shipping available. 

Please note:

Once an order has left Artful Bags / Trisha Oldfield Art + Design and/or the allocated manufacturer, it is the responsibility of the courier/postal service.

We will only accept claims for lost or stolen merchandise if a tracking number is provided. Tracking numbers come with all purchased shipping and are provided via the confirmation e-mail after the order is shipped.

Please review your tracking number supplied to you via email to locate the whereabouts of your order.

EXCHANGES

I do not provide refunds but will exchange your item for something of equal or more value. If there is an issue with your order, and you need an exchange, I’d be happy to work with you to come to a solution! 

Have an issue? Email me to discuss it at trishaoldfield@me.com. Send photos of your item if that helps. 

To be eligible for an exchange:

• Please do not send your purchase back to the manufacturer, or mail your item back to me before communicating with me first.
• All exchange notifications must be received within 14 days from when you received your item. If 14 days have gone by since your purchase, unfortunately I can’t offer you an exchange.
• Your item must be unused and in the same condition that you received it.
• A receipt or proof of purchase is required.
• Once your item is received and inspected, I will send you an email to notify you that I have received it and then ship you the new item/items you have requested in exchange.  
• You will be responsible for paying for your own shipping costs for exchanging your item. Shipping costs are non-refundable.